Dashboard
Agent performance overview — 100 point scale
📞
Total Calls
2
📈
Avg Score
42.0/100
👥
Agents
2
📊
Calls / Agent
1.0
Agent Scores
Category Averages
🎙️ Opening & Verification
66.7%
15 pts max
💬 Communication & Professionalism
44.0%
25 pts max
🎯 Resolution & Knowledge
37.5%
40 pts max
⭐ Value Creation & Closure
30.0%
20 pts max