Dashboard
Agent performance overview — 100 point scale
📞
Total Calls
3
📈
Avg Score
50.0/100
👥
Agents
3
📊
Calls / Agent
1.0
Agent Scores
Category Averages
🎙️ Opening & Verification
91.1%
15 pts max
💬 Communication & Professionalism
69.3%
25 pts max
🎯 Resolution & Knowledge
35.0%
40 pts max
⭐ Value Creation & Closure
25.0%
20 pts max