Jessicasingh

Good morning, welcome to this my trip. My name is Jessica, how may I help you? Hello. Yeah, am I audible? Yes, yes, you are. Yes, so many of the concerns, how may I help you? Actually I just wanted to confirm yesterday I have made a booking for a bus from Delhi to Gorakhpur. I just wanted to confirm that the booking is confirmed or not. I have made the booking from the same number. Okay, so you haven't received any confirmation regarding your booking? Uh I have received confirmation on the WhatsApp uh but actually uh on the EaseMyTrip website it is not showing under my booking section. Okay okay. So please provide me the booking ID sir so that I can check. Just a second. Sure. Okay, so the booking ID is EMT. Okay. one six double three Okay. Five, six. Okay. 522. It's one six double three five six five double two, right? Right. So please confirm your contact number and the mail ID for the verification. The contact number is nine three one double eight. Okay. 08090 and email ID is NaveenkumarA432@gmail.com. Okay, thank you so much for the confirmation. Yes, as you can see your booking is rejected from the operator's end. So, like. Hello. And we have initiated your refund as well. Okay. But I have not received any refund till now. Sir, we have initiated your refund on the on yesterday. So kindly wait for 5 to 7 days so that you will get a refund in your same source within 5 to 7 days and you will get an update regarding this within 24 hours on your same mail ID. And uh see uh like the travel is of the travel is of today. Now uh I need to reach my hometown. What I'm supposed to do now? You just uh you just cancelled the booking and uh you know you have you have not even bothered to inform me. Sorry for that. I have uh I have not received any confirmation regarding the booking is booking is rejected. I like on my WhatsApp it's still showing that my booking is confirmed. What if I have not called you and I have reached to the show station to onboard my bus? Now what I am supposed to do. So I apologize for this but from our end your refund is already... Of course. Apologize, see, apologize, see, apologize and refund is not the solution. I need to travel and I reach to, I need to reach my hometown tomorrow, right? I'm not I am not going to spare you guys. I am going to file a case in consumer court that you guys has wasted my time and money and time and money as well. I am not I am I'm not. I am not going to spare you guys. I am going to post it on Twitter I am going to post it on Twitter and LinkedIn right now. This is this is not the way to deal. This is the first time I have used EaseMyTrip. Before this I have used MMT, I have used Goibibo. I have never faced any kind of issues like this. I'm so sorry for this, but from our end, see, sorry. See, sorry. But I have but I have not received any intimation. It's been 24 hours since I have made the booking and you guys didn't even bother to call me or update me on the mail that my booking is cancelled. If If This is your service, right? This is your service, right? No sir, but maybe due to the technical issue from the operator's end, so that's why it's been rejected. Why I have not received the intimation. What if what if I have not called you guys and I have reached to my source station in the evening. Then what I am supposed to do. So that's why I am apologizing for you. See, see, stop apologizing. Apologizing is not the solution. Okay. I don't care. I need a booking in the same amount. Do whatever you want to do. I have made the payment. I have not received the remas- I have not I have not received the refund or intimation and now I need to travel. Made a booking for me. in the same amount. I won't care. Made booking in any bus in between 9 to 11 PM from Delhi to Gorakhpur. I don't care, I need my booking. I don't, I don't need a refund. I don't need your apologizing. I need my booking. I need to travel. That's it. Okay sir for this information let me check for this may I place this call on hold for 2 minutes? Sure. Thank you. Thank you for being on board. Hello. Yeah, sir, uh from our end we can't make the booking. So you can proceed with alternate booking and we can provide you the promo code also. But uh but my amount is blocked how am I supposed to do the booking. Firstly you have not made any intimation to me that you have cancelled my booking. Now, now what should I do? Tell me. Uh sir, from the beginning to the end, your refund is initiated, so uh you can proceed with alternate booking and then after 5 to 7 days you will get a refund. I am not believing you guys. I am going to I I am going to take this matter I am going to take this matter to the legal court. This is what and just after this call I am going to post it on the Twitter as well. I am not I am not going to spare this company. If if the if the operator has if the operator has cancelled the booking why I have not received any kind of information. And you guys have didn't even bother. didn't even bother to tell me. You just tell you just tell me what if in the evening I have reached to my source station. Now what am I supposed to do? Even I am I am not getting any booking. I have checked Goibibo, I have checked MMT. What I What I should do now. So I'm just, I can say sorry for this, but sir, from I don't. I don't I don't need your sorry, ma'am. I need my booking. I need to travel. I have I have a I have a family function at my family tomorrow. What I will do now. Yes sir, for this I'm telling you, you can proceed with alternate bookings. So, uh after 5 to 7 you will get a refund. I am. I am not mad. I am not going to do any kind of booking with EaseMyTrip now. I am not a stupid person. Okay. I need my booking whether you made a booking for me in the same amount or I am going to file I am going to file a legal case against you guys. But sir, we can't make a booking. You can make your booking by your own end, but we can't make any booking. But I am not, I am not getting any buzz in the frame amount. So now what I would do? Tell me. But sir, we can only initiate your defense and we have already did it. I am. I am already see I am getting the buses in the 4x amount now because I am I am looking for the booking in the same day what I would do now. That's why I have made I have made the booking 30 hours prior to my travel. That is the reason. Because I need to travel today, I have made I have made a booking yesterday. Am I stupid? I understand. You you you won't understand anything. You are just apologizing. You are you are just repeating you are just repeating the script what you have received. That's it. You are not giving any kind of resolution. What I will do you what I will do you do with your promo code you will give me a promo code of 100 150 rupees. Here I am here I am getting the booking at at the cost of cost of 1300 1400 rupees. What I will do. What I will do with your... What I will do with your promo code of one hundred one fifty rupees. I understand. You want to? You want to. Okay, okay, let me make it simple. You want to give me the promo code, right? And you and I will receive I will receive the refund within next 5 to 7 days. Okay, do a thing. Give me a promo code of 1000 rupees. Do this. Sir, we can provide the promo code that are available on the website only. How much amount of, how much amount of promo code you are going to provide me? Tell me this. Okay sir, for this I I'm just checking to see. We are on call. Yes, sure, sure. I am on call, don't worry. Please be on call. Yes. Okay, so you want for the same timing, right? Okay, so you want for the same timing, right? Yeah, right. Okay. Yes sir, you here you can use the promo code that is book now. And, uh, and what is the value of the promocode? Uh okay, so in this you will get an instant discount of uh rupees 50 of has been on your same booking. How much amount of discount I am going to get with this promo code? I am asking that. Sir, I have just told you that a discount of fifty. Sorry? Sir, discount of fifty rupees. You are taking Ruby safety. Fifty. Yeah. Are you making any kind of joke? I am I am getting booking on your website in 1300 1400. 1300 1400 rupees and yesterday I have made the booking in just 490 rupees so you are going to say... that I need to pay 1000 rupees extra to make the another booking and you are going to initiate the refund within next 5 to 7 days and I am I and I am going to get the promo and I am going to get the discount of rupees 50 from your promo code. Is this making any kind of sense? You tell me, is this making any sense? Is this? But sir, from our end, we can provide you the promo code or we can initiate your refund. We have all these things. So, uh, Just just do a thing, you just tell me that this is not your cup of tea. Nothing is in your hand. You can't do anything. You can't serve your customers. Just just say this. Sir, we can solve our customers because... What are you solving? Just say this. What you are solving? What you are solving? If if the booking is cancelled from your end then it is your duty, it is your duty to arrange a seat for me in the same amount. It is your duty. It is not my duty. But sir, it is you are doing 80% of the work. It is your duty. It is it is your duty. You if you no worries you can't make a booking. You just you just provide me the you just provide me any promo code you just provide me any discount coupon which is meeting my need. I am I am I am not stupid that I am going to pay extra 1000 rupees for the same booking. Yesterday I have made it in the phone 90 rupees and today I need to make it uh in 1400 rupees. I am not that stupid person, ma'am. But sir, for the alternate promo codes, you can check on the website. I'm getting nothing. I I have already checked all I have already checked your website while being on call. I I am getting nothing and I am not going to make another booking with EaseMyTrip ever. And along with this I am going to file a legal case as well. Just mention this in the comments just let know just let your senior know this that you guys won't be spared. I don't care whether you guys are whether you guys are making any kind of refund and that refund also you are making after 5 to 7 days. My 500 rupees amount is going to block for 5 to 7 days. What I am supposed to do? But sir, the amount will get transferred to your serial number. Transfer this call to your senior. Don't don't argue with me please. Please I request. Don't argue with me just transfer. Argue with me. Just transfer this call to your senior. That's it. I am not arguing, but I am telling you. You are arguing, you are arguing, you are not giving any kind of solution. You are just repeating the same same thing, apologizing, you can't make any booking and I will receive my refund within next 5 to 7 days. Just just just keep yourself at my place that if you have made a booking in 490 rupees and on the next day you are going to and you are getting the same bus in in in the amount of 1400 rupees, are you going to make the booking? You tell me. Madam, think logically. Think logically. You you will you will also not make this booking. Then why would I make the booking? You don't have any answer. First you first you accept the booking then you cancel the booking then you have not... You guys are have even not you guys have even not bothered to inform me and even right now even right now my booking is my booking is showing confirmed. Even right now. Are you guys running any company or is it a joke? But sir, I have just told you that from our end it is rejected, so that's why I told you. But. But to me it is it is still showing confirm. Should I should I share you the screenshot? Should I share you the screenshot? Right now, currently I will take the screenshot and I will share it with you. That it is showing confirmed to me. Now what is your answer? is your answer. Okay sir you can share us the screenshot so that we can cross check regarding this. Madam. I am sharing the screenshot. I don't have enough time. I need my seat. Otherwise I am going to sue your company in the legal court. That's it. Just just just let me know the number on which number I should share the screenshot.