Sujata

[00:00] The person you have called is speaking to someone else. [00:06] You can wait or call again later. [00:08] May you carry my de... [00:11] Hello? [00:12] Good morning. [00:13] This is Sujata speaking from East Murthy. [00:16] I'm audible to you. [00:17] Yes. [00:18] Tell me. [00:19] Sir, we have received a concern regarding your booking ID 161275276. [00:22] This is him. [00:23] In which booking your... [00:24] Sorry, what? [00:25] Sir, we have received a concern regarding your booking ID 161275276. [00:26] This is him. [00:27] In which booking your... [00:28] Sorry, what? [00:29] Sir, we have received a concern regarding your booking ID 161275676. [00:30] This is him. [00:31] In which booking your booking ID 161275676. [00:32] This is him. [00:33] But we have received a concern and you are requested for the senior call back. [00:34] Is it? [00:35] Yeah, that's correct. [00:36] Regarding your refund. [00:37] Yeah. [00:38] But sir as we have checked like our executives have also told you that the refund is still [00:39] pending from the airline send. [00:40] No, I called Air France. [00:41] They said they have processed it. [00:42] Ok. [00:43] So have you received... [00:44] Because the flight was canceled. [00:45] No, they will not send it to me. [00:46] They will send it to you or whatever... [00:47] It will come to you only. [00:48] But as we have checked, sir, in the BKP, we have told you that the flight was canceled. [00:59] So we have called Air France. [01:00] They said it is not reflecting from our... [01:01] And the RA is still pending. [01:02] So your booking the RA was raised. [01:03] RA is a refund application and we will provide you the RA number as well. [01:04] The RA is still pending as we have checked. [01:05] But then why airline is telling that they have made the refund? [01:06] So when they have initiated the refund from their end? [01:19] They have initiated the refund when you sent a request 23rd of Jan, which was a delay from [01:23] your side. [01:24] I have asked for cancellation of 12th of Jan. [01:27] You have raised the request on 23rd of Jan, after 10 days. [01:32] And then I called them last week and they said they have processed it. [01:38] But sir, it is not reflecting from our end. [01:39] We kindly request you to provide me any kind of confirmation for this. [01:43] How will they give me anything here? [01:44] I have no... [01:45] Nothing with Air France, right? [01:46] It is... [01:47] It is my trip. [01:48] So you need to ask them where... [01:49] What is the status of the refund then? [01:50] Are you followed up? [01:51] Or you are not? [01:52] We are, sir. [01:53] We are. [01:54] But it is still not reflecting from our end. [01:55] We have confirmed to you that the refund has already been initiated from their end, sir. [01:56] That is what I am saying. [01:57] You can provide me the confirmation, sir. [01:58] We will question with the LN with that confirmation. [01:59] So everything I have to do and what you will do then? [02:00] Money is not being given by you on time. [02:01] You are... [02:02] See, as per DGCA rules, within 30 days you have to repay. [02:03] Correct? [02:04] But sir, Rs is still pending from the LN's end. [02:05] No, it does not matter. [02:06] I am going to tell... [02:07] I have told Air France the same thing. [02:08] As per Indian rules, they have to refund money within 30 days for credit card. [02:09] Within 7 days, you have to pay the LN. [02:10] Correct? [02:11] But, sir, it is still pending from the LN's end. [02:12] No, it does not matter. [02:43] Sir, did I pay money to Air France or did I pay money to Ease My Trip? [02:48] You made your profits in between, right? [02:50] So I should... [02:51] You should give me my money irrespective of Air France. [02:52] Simple. [02:53] You keep throwing the ball like a bureaucratic thing. [02:54] I do not care about RA. [02:55] I gave money to Ease My Trip. [02:56] Did I give money to Air France? [02:57] Tell me. [02:58] Is that clear? [02:59] Yes. [03:00] You tell me yes or no. [03:01] I gave money to Ease My Trip or to Air France. [03:02] Sir, you have paid to Ease My Trip. [03:03] But we have paid to Air France. [03:05] then you have to repay me within 30 days. [03:16] That is the rule. [03:18] Okay? [03:19] That is the rule of this law of this land. [03:22] Within 30 days, DGCA very clearly said, you have to repay the money. [03:26] So where is my money? [03:27] That's it. [03:28] I am not going to go on calling Air France, Paris, London or some CEO and asking him CFO [03:33] of Air France, finding out why you are not giving the money. [03:36] Ease My Trip is responsible, refund my money. [03:44] All the... [03:45] I have to send this to Air Seva and I have to send it to the PM of Rivian Cell now against [03:49] Ease My Trip. [03:57] I don't care about R.A., M.A., B.A., Z.A., A to Z, I don't care. [04:01] I need money from Ease My Trip within 30 days. [04:03] Okay? [04:04] You don't go on giving me these reasons or put these reasons in an email to me saying [04:08] Air France has not given this money. [04:11] I will send this same email to Air Seva. [04:14] I will send it to PM of Rivian Cell and I will send it to Air France. [04:18] You will send it to me in writing that A to Z, A, B, C, D, E, F, G, A to Z, all these [04:23] things, put it in the email to me and I will send it to everybody wherever I have to send. [04:43] I don't have a confirmation on email. [05:11] I have a confirmation verbally. [05:13] You send me this and I am going to write to whomever I have to write to. [05:18] I am sharing the confirmation. [05:19] R.A. is still pending from the L&N, from R&N. [05:20] Okay? [05:21] We kindly request your allowance sometime. [05:22] After this call, you will receive the mail. [05:23] Okay. [05:24] There is a second PNR. [05:25] This is not just one PNR. [05:26] There are two PNRs. [05:27] Yeah. [05:28] I have... [05:29] Can you send me another PNR? [05:30] Who has written Jobina? [05:31] Okay. [05:32] Yeah. [05:33] He for elephant. [05:34] He is the elephant. [05:35] R for Roger. [05:36] Okay. [05:37] Number 3. [05:38] Number 3. [05:39] N for New Delhi. [05:40] P for Papa. [05:41] W for West. [05:42] This is same Air Trans. [05:43] Yes. [05:44] This is same Air Trans. [05:45] Same date of travel. [05:46] Two different PNRs. [05:47] Let me check. [05:48] Okay. [05:49] Okay. [05:50] Okay. [05:51] Okay. [05:52] Okay. [05:53] Okay. [05:54] Okay. [05:55] Okay. [05:56] Okay. [05:57] Okay. [05:58] Okay. [05:59] Okay. [06:00] Okay. [06:01] Okay. [06:02] Okay. [06:03] Okay. [06:34] Okay. [06:35] Okay. [06:36] Okay. [06:37] Okay. [06:38] Okay. [06:39] Yes. [06:40] Yes. [06:41] Yes. [06:42] Yes. [06:43] Yes. [06:44] Okay. [06:53] What else? [07:04] Yeah, I hope I will get the email today itself. [07:15] Yeah, sure. [07:16] Is anything else as of now? [07:17] No, nothing else. [07:18] Thank you. [07:19] Bye.